Frequently Asked Questions


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Helpful answers below

Q) What material are Canvas Eyewear’s custom sunglasses frames made from?
A) Our frame material is a premium blend of first generation recycled polycarbonate polymers. This unique material is durable, lightweight, and comfortable - perfect for high performance, all-day wear.

Q) What material are Canvas Eyewear’s custom sunglasses lenses made from?
 Our standard and mirror lenses are made from the highest quality polycarbonate available; our polarized lenses are made from triacetyl cellulose. All of our custom sunglasses lenses are designed for superior eye protection and an enhanced optical experience.

Q) What colors do Canvas Eyewear's custom sunglasses lenses come in?
 Our custom sunglasses lenses are available in six colors:

  • Standard: Smoke and Brown
  • Mirror: Midnight, Ocean, Au79, and Sunset
  • Polarized: Smoke and Brown 

Q) Are Canvas Eyewear’s custom sunglasses FDA approved?
A) Absolutely! All of our lenses block 100% harmful UVA and UVB rays and meet all FDA standards.

Q) What are snap and click hinges?
A) Our snap and click hinges are uniquely engineered without the use of screws and springs. This means no metal pieces to rust or break! The hinges are also designed to release under pressure (say, if you happen to sit on them), and can be reset with a quick “snap and click.”

Q) What size are Canvas Eyewear’s custom sunglasses?
A) The sunglasses are a standard size and fit most heads/faces well! They measure:

  • Front frame width: 144mm
  • Front frame height: 48mm
  • Temple length: 146mm

Q) My friend broke my custom sunglasses - can Canvas Eyewear repair them?
A) Bummer! We all have that friend. No worries, though - we can (usually) repair them for you! We do charge a nominal fee to cover associated costs. If your custom sunglasses are in need of repair, drop us a line on our Contact Us page and we'll work with you one-on-one through the process.

Q) Will my custom sunglasses look exactly like what I create on my computer screen?
A) Our custom sunglasses configurator is designed to give you the best digital representation of your sunglasses prior to being individually produced to your design specifications. Minimal discrepancies may exist from the image you see on your monitor to the actual pair of custom sunglasses, including color shade and/or placement of design.

Q) Does Canvas Eyewear sell gift cards?
A) Absolutely we do! You can purchase one right here. And if you'd like a gift card in any other denomination, just drop us a line on our Contact Us page and we'll get you squared away. Talk about the perfect gift!

Q) What are the specifications for images and designs I want to upload?
A) Our custom sunglasses configurator accepts JPG and PNG files that are at a minimum 2174 x 864 pixels.

Q) Does Canvas Eyewear offer bulk orders for custom sunglasses?
A) Yes! We've worked with many high school and college sports teams, fraternities and sororities, wedding parties, and other groups to design and create custom sunglasses. As every group is unique, please get in touch with us on our Contact Us page and let us know how we can help you!

Q) How quickly will my custom sunglasses ship?
A) Your custom sunglasses will ship within seven business days of your order being placed.

Q) How is shipping calculated?
A) We offer FREE first class shipping via USPS to addresses in the United States! Other shipping options are calculated individually for each order and will vary based on the number of sunglasses ordered, shipping destination, etc. You’re able to select the perfect shipping option for you during checkout, and the exact cost will be displayed.

Q) Does Canvas Eyewear ship internationally?
A) Yes! However, we must note that import duties, taxes, and other associated charges are not included in the custom sunglasses price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to making a purchase. Additionally, we do not currently offer international tracking.

Q) Do Canvas Eyewear’s custom sunglasses have a warranty?
A) Yes! We warrant our custom sunglasses against breakage due to defects in material and workmanship for thirty (30) calendar days from the date of purchase. Scratched lenses are considered normal wear and are not covered under warranty. For more information, please read our full statement of warranty here.

Q) What is Canvas Eyewear’s return policy?
A) Since we individually produce your custom sunglasses to your design specifications, we are unable to accept returns outside of those that fall under warranty.

Q) Is my payment information safe?
A) Yes. We take payment security very seriously. Our checkout pages are SSL certified and we use Stripe, a PCI compliant, industry leading third party payment processor, for all online transactions.